Last update Feb.2021
1. GENERAL TERMS AND CONDITIONS
„Carmelle“ SIA (Reg.: 40203335692; address.: Paula Lejiņa street 3-15, Jelgava, Latvia, LV-3004) hereinafter also referred to as “Carmellecosmetics.com” ensures the contents available on the website carmellecosmetics.com, hereinafter – “Website”, and provides services in accordance with the terms and conditions outlined below, delivery policy, returns policy, other terms and conditions, as well as the operational policy, description of which is posted on the Website with regard of certain functionality, features or promotions as well as customer service, all of which deemed to be part of and included within these terms and conditions (hereinafter collectively referred to as the Terms and Conditions).
These Regulations are considered as a legally binding document in which the rights and obligations of the parties in relation with product purchase, delivery and return as well as payments for products purchased and usage of information available at Website are determined.
By authenticating to the ONLINE STORE section of the Website, you acknowledge that you have read, understood and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Where the consumer purchases cosmetics offered on “Carmellecosmetics.com” Website for sale, hereinafter – Goods, via the Internet, such mutual agreement shall be deemed to be a Distance agreement and is subject to provisions of the law of the Republic of Latvia governing the Distance agreement, including but not limited to the Republic of Latvia Act “Consumer Rights Protection Act” and Republic of Latvia “Regulation regarding the Distance Agreement”.
Website’s client (hereinafter also referred to as “User”, “you”) is a natural or legal person, who, via the internet, purchases products offered on the Website, consumes information provided there or who is using other offered/provided services of the Website (all together referred to as “Services”).
If the customer who has ordered or purchased goods on the Website lacks legal capacity or capacity to act, the legal representative of such person (e.g. parents, guardians) shall be liable for ordering and payment for the products. The order is irrevocable in the foregoing situation, as well as the purchase price paid is not refundable.
The Distances agreement for purchase of the Goods shall be deemed to be concluded as of the time of payment for the Goods.
2. Privacy and data security.
“Carmellecosmetics.com” protects the right to inviolability of private life, with regard to the processing of data of a natural person in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
“Carmellecosmetics.com” processes your personal data by various means for several purposes, depending on whether you are a registered user (see Paragraph 2.2), or unregistered user (see Paragraph 2.3).
The information concerning use of cookies is available in the Privacy Policy.
“Carmellecosmetics.com” does not use or share the obtained information that you provide online without a legal ground. “Carmellecosmetics.com” is under an obligation to disclose the personal data to government and municipal officials in the cases prescribed by the law. We will be under constraint to disclose the personal information of the consumer when it is required by law.
“Carmellecosmetics.com” may process your personal data in a summarized manner for the needs of statistics in order to analyze and improve the services provided.
“Carmellecosmetics.com” takes all possible measures for security of the personal information concerning you in order to protect it against theft, loss, abuse, as well as unauthorized access, disclosure, modification, and damage thereof.
2.1. GENERAL RIGHTS
In accordance with the current legislation you have the following rights:
– to request access to your personal data;
– to request rectification or erasure of your personal data, to the extent possible;
– to request restricting or object to processing of your personal data;
– to request movement of your personal data (portability), to the extent possible;
– to withdraw your consent given to process personal data at any time;
– to lodge a complaint to the national personal data protection supervisory authority;
– to contact “Carmellecosmetics.com” and obtain additional information about the processing of your personal data.
2.2. Registered user
2.2.1. Creating account
Upon registering in the Website and creating your own customer account, hereinafter – Account, your personal data is used in order to enter into an agreement with “Carmellecosmetics.com” on creation and maintenance of the Account that is used as a communication channel for concluding the Distance agreement.
Upon creating the Account, you confirm that you are informed that the data you insert is being processed to create and maintain the Account, including, to create and retain your purchase history, and send you information related to the performance of the Distance agreement, such as information about performance of the order, updates to the order.
“Carmellecosmetics.com” needs to receive and process your personal data in order to conclude the Distance agreement using the Account as a communication channel. If you do not provide said personal data, you will not be able to create the Account and conclude the Distance agreement.
In addition, the information contained in the purchase history is used to improve the services and product offers provided by “Carmellecosmetics.com” based on the legitimate interest of “Carmellecosmetics.com” to compile the information about the quality of the offered services and products.
The information contained in the Account regarding the concluded Distance agreements (purchased products), including all communication with you, is retained as evidence of the Distance agreement being concluded and performed. This information is stored by “Carmellecosmetics.com” based on the legitimate interest to protect its rights and interests in the event of a dispute and the obligation imposed by the law to retain information about the conducted business activities.
Your personal data concerning creating and maintaining the Account and entering into and performing the Distance agreement is processed only by “Carmellecosmetics.com” and our business partners, who provide delivery services, IT structures, and payment platforms.
Within the scope of this purpose, your personal data is processed until you delete the Account, or the storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.
2.2.2. Receipt of news and informative updates
When applying for the receipt of news and informative updates, for instance, Product campaigns and special offers, you agree to “Carmellecosmetics.com” processing your personal data that you have indicated in the Registration Form and the form of order execution, including your geographical location and purchase history.
“Carmellecosmetics.com” processes your personal data to send news and informative updates that are topical and suitable for you. “Carmellecosmetics.com” performs various types of profiling by summarizing the information provided by you to analyze what products and services you could be interested in and to send news and informative updates of appropriate content to you.
If you purchase Goods on the website, “Carmellecosmetics.com” will use your e-mail address to send you news and informative updates about similar Goods, even if you have not applied to receive news and informative updates.
If you do not wish to receive such notices, you have the possibility to opt out of the further use of your email address for sending news and informative updates in a separate e-mail that is received immediately after placing your order, as well as every time you receive a commercial notice.
Your personal data that are associated with the delivery of news and informative updates are processed solely by “Carmellecosmetics.com” and our co-operation partners, who ensure IT structures, and platforms for sending e-mails. Co-operation partners receive the minimum amount of personal data.
For the performance of this purpose, your personal data shall be processed until the moment when you recall your consent to the receipt of news and informative updates, or opt out of receiving news and informative updates. Information on the recalling of consent or opting out will be retained in order to accordingly comply with your request not to receive any news and informative updates.
“Carmellecosmetics.com” shall cease the sending of news and informative updates, as soon as your request is processed. However, be advised that the processing of a request depends on the technological possibilities of meeting your request, which may require as long as five days.
2.2.3. Reviews
Upon leaving a review about the Goods, you agree that your name, the assessment given to the Goods, and the review is published on the Website.
If necessary, “Carmellecosmetics.com” may contact you on the phone or electronically in order to resolve any issues related to the service or product, for which you have left the review.
Your personal data with regard to posting the review is processed by “Carmellecosmetics.com” and our business partners, who provide IT structures. The minimum scope of personal data is transferred to the business partners on need-to-know basis.
2.3. Unregistered user
2.3.1. Conclusion of distance agreement
For the purpose of concluding the Distance agreement “Carmellecosmetics.com” needs to obtain and process the personal data specified in the order placement form. If you fail to provide your personal data, you will not be able to conclude the Distance agreement.
“Carmellecosmetics.com” compiles and stores the information about your purchase history for the purpose of improving the services and products provided on the basis of the legitimate interest of “Carmellecosmetics.com” to compile information about the quality of the offered services and products.
The information contained in the Account regarding the concluded Distance agreements (purchased products), including all communication with you, is retained as evidence of the Distance agreement being concluded and performed. This information is stored by “Carmellecosmetics.com” based on the legitimate interest to protect its rights and interests in the event of a dispute and the obligation imposed by the law to retain information about the conducted business activities.
Your personal data with regard to entering into and performing the Distance agreement is processed only by “Carmellecosmetics.com” and our business partners who provide delivery services, IT structures, and payment platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.
Within the scope of this purpose, your personal data is processed until the time the data storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.
2.3.2. Receipt of news and informative updates
When applying for the receipt of news and informative updates, for instance, information on Product campaigns and special offers, you agree to “Carmellecosmetics.com” processing your personal data that you have indicated in the form of order execution, as well as your geographical location and purchase history.
“Carmellecosmetics.com” processes your personal data to send news and informative updates that are topical and suitable for you. “Carmellecosmetics.com” performs profiling by summarizing the information on your geographic location and purchase history to analyses what products and services you could be interested in and to send a news and informative updates of appropriate content to you.
As you purchase Goods on the Website, “Carmellecosmetics.com” will use your e-mail address to send you news and informative updates about similar Goods, even if you have not applied to receive news and informative updates. If you do not wish to receive such notices, you have the possibility to opt out of the further use of your email address for sending news and informative updates in a separate e-mail that is received immediately after placing your order, as well as every time you receive a news and informative updates.
Your personal data that are associated with the delivery of news and informative updates are processed solely by “Carmellecosmetics.com” and our co-operation partners, who ensure IT structures, and platforms for sending e-mails. Co-operation partners receive the minimum amount of personal data.
For the performance of this purpose, your personal data shall be processed until the moment when you recall your consent to the receipt of news and informative updates, or opt out of receiving news and informative updates. Information on the recalling of consent or opting out will be retained in order to accordingly comply with your request not to receive any news and informative updates. “Carmellecosmetics.com” shall cease the sending of news and informative updates, as soon as your request is processed. However, be advised that the processing of a request depends on the technological possibilities of meeting your request, which may require as long as five days.
3. Purpose of this site
Site is built to work efficiently as a business to customer communication platform, online sales platform for brand products as well as information source for all product and company related information.
4. Products and services for personal use
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the services or samples thereof, you receive from us. “Carmellecosmetics.com” reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
5. Accuracy of information
We attempt to be as accurate as possible when describing our products on the Site. If the product related information (description, colors, etc.) has changed, “Carmellecosmetics.com” cannot guarantee that at any given moment data posted on the webpage contains all the latest updates.
6. Intellectual property
All information and content available on the Site, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of “Carmellecosmetics.com”, our affiliates, partners or licensors, and is protected by Republic of Latvia laws and other international laws governing intellectual property protection, including laws governing copyrights and trademarks. Our trademarks may not be used in any manner for any purpose without our express written consent.
7. Goods
The Goods – the cosmetics sold by “Carmellecosmetics.com” are not food products and cannot be used as food.
“Carmellecosmetics.com” does not permit the use of misleading statements about the effectiveness of Goods and other properties of cosmetics in regard to consumers.
“Carmellecosmetics.com” represented Goods consist of natural components included in the cosmetics and is safe for human life, health, environmentally friendly, and complies with the provisions of the Goods and Services Safety Law of the Republic of Latvia as well as with international regulations, including Directive No. 2001/95/EEC of the European Council on general safety of products, Directive No. 87/357/EEC of the European Council on the approximation of the laws of the Member States concerning products which, appearing to be other than they are, endanger the health or safety of consumers.
To find out more about the variety of Goods, their characteristics and prices, special offers and their duration click here.
8. Pricing policy
Prices on www.carmellecosmetics.com are all in EUR, however every local online store working within a particular country can display prices in local currency. Although we try to always keep our prices updated we cannot guarantee that the prices displayed at the time you submit your order are the correct prices applicable to the products at that time. If we receive an order from you indicating different price than that on the website at that time, we will contact you and offer a chance to cancel your order. If we fail to contact you on short notice, your order will automatically be treated as cancelled and you will receive a full refund of any payments made with regard to the particular order.
All prices are subject to VAT tax or other sales taxes where applicable. Depending on delivery destination your order may be subject to additional shipping charges which will be clearly indicated before you have to submit they payment and included in the total order cost.
All duties and taxes required to be paid to receive the shipment in your delivery destination are to be paid by You. “Carmellecosmetics.com” is not required to inform you about any such duties or taxes at any time before or after you have placed an order on www.carmellecosmetics.com
9. Delivery policy
All our deliveries are handled with proven track record of reliability and speed. We ask you to review our product Delivery policy to find out arrangement of delivery and execution and to understand the terms of free delivery and additional delivery charges.
10. Returns policy
Returns of ordered and delivered orders are handled on case by case basis following simple procedures. We ask you to review our Returns policy to make sure you are aware of the options you have for product return and receive information and conditions of cancellation of the agreement.
11. User responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to “Carmellecosmetics.com”, our affiliates, partners or licensors.
12. Third party links
We are not responsible for the content of any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all other websites that you visit.
13. Limitation of liability
You agree that, fully according to applicable law, “Carmellecosmetics.com” will not be responsible or liable (whether in agreement, negligence or otherwise), under any circumstances, for any interruption or error occurring from your use of the Site.
You agree that, fully according to applicable law, “Carmellecosmetics.com” will not be responsible or liable (whether in agreement, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
“Carmellecosmetics.com” will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Site or your use thereof (or inability to use the site) regardless of the form of action whether in agreement, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.
14. Copyright complaints
„Carmelle“ SIA (Reg.: 40203335692). All Rights Reserved.
All contents of this Site, correspondence (email or postal) as well as marketing materials used to promote the site on third party resources are property of „Carmelle“ SIA (Reg.: 40203335692). Reproduction or republishing of any part or all of contents is prohibited except for the following purposes:
License to copy for private use:
You are free to make copies or print parts of contents for reasonable personal use.
License to copy or republish for limited use:
You are free to make copies of the material in print as well as digital for third party to use, only if you identify “Carmellecosmetics.com” Site as the source of the contents and materials adding a top level URL (http://www.carmellecosmetics.com) to any of these copies which are republished. Also, you have to inform any third party that you share these copies with, that in the event of republishing any such copies the source for all the materials should be indicated as “Carmellecosmetics.com” Site, with a top-level URL (http://www.carmellecosmetics.com).
15. Indemnification
You agree to indemnify, defend and protect us from any harm, losses, damages or costs as well as attorney fees resulting from any third party claim, action or demand resulting from your breach of these terms and conditions, any errors in any of your representations or warranties or your use of this site.
16. Disputes
With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Republic of Latvia, as if the Terms and Conditions were an agreement wholly entered into and wholly performed within Latvia.
The agreeing parties acknowledge here that they will try to settle any disputes relating in any way to your visit to the Site or arising from execution, interpretation or termination of this Distance agreement through mutual negotiations.
If parties are unable to settle the arising disputes through peaceful mutual negotiations, all disputes, disagreements or claims shall be settled by courts of the Republic of Latvia, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in any such court.
The parties have agreed on the venue and procedure for dispute resolution according to the provisions of Regulation No. 953/2008 of the European Parliament on the law applicable to contractual obligations (Rome I).
Should there arise a dispute between “Carmellecosmetics.com” and the consumer as to whether the provisions of the agreement made between them are unfair, either party may turn to the court referred to in this Section, and the consumer is also entitled to turn to the local Customer Rights Protection authority.
Should there arise a dispute between “Carmellecosmetics.com” and the consumer as to the protection of data of natural persons, either party may turn to the court referred to in this Section, and the consumer is also entitled to turn to the local data protection supervisory authority.
17. General provisions
You hereby agree that these Terms and Conditions constitute the entire agreement concluded between you and “Carmellecosmetics.com” regarding the use of this Website and its content by you.
“Carmellecosmetics.com” is entitled to amend and specify these terms and conditions at any time, by publishing the respective changes on the website and indicating the date of the last changes made, and, if according to “Carmellecosmetics.com” the amendments may be important to you, by sending you a message by e-mail. Any amendments to the present Terms and Conditions shall take effect immediately after the publication thereof. You agree that by continuing to use the Website after the effective date of such amendments, you confirm your consent to all amendments. “Carmellecosmetics.com” reserves the right to cancel or recall any rights granted by these Terms and Conditions. You will have to comply with such recall or changes as of the effective moment thereof, including, if required, by discontinuing the use of the Website in any way.
Nothing in these Terms and Conditions can be interpreted as the establishment of a partnership or any other type of joint company between you and “Carmellecosmetics.com”. Cases where “Carmellecosmetics.com” fails to achieve compliance with these Terms and Conditions from you, do not affect our right to request compliance with them before or after such failure. Cases where any of the sections of these Terms and Conditions cannot be implemented or are invalid within the framework of the applicable law, or are admitted as non-enforceable or invalid by an arbitration court or a court, shall not affect the validity or applicability of the present Terms and Conditions in general. The present Terms and Conditions, within the possible limits, must be amended in accordance with applicable law in a way that fully reflects the initial intent of the parties in accordance with the initial Terms and Conditions.
18. Force Majeure
„Carmelle“ SIA (Reg.: 40203335692) shall not be held responsible for any delays, failures to fulfil obligation or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction. In the event that any such force majeure occurs we will try to eliminate the delays in the shortest time possible.
