SHIPPING COST
FREE SHIPPING:
LATVIA – for all orders over 29 EUR;
BALTIC – for all orders over 39 EUR;
EU & EEZ – for all orders over 49 EUR;
RUSSIA (Moscow & St.Petersburg) – for all orders over 59 EUR
For smaller orders, shipping fee is:
LATVIA – 2,49 EUR (Omniva pack-automat) and 3,49 EUR (with courier)
BALTIC – 4,99 EUR (Omniva pack-automat) and 5,49 EUR (with courier)
EU & EEZ – 9,99 EUR (with courier)
RUSSIA (Moscow and St. Petersburg) : – 9,99 EUR (with courier)
DELIVERY TIME
Delivery time for Baltic States, Scandinavia and rest of EU is between 2-5 business days.
Delivery time for Russia between 1 – 3 weeks.
We normally dispatch all orders within one working day.
During really busy periods like sales, we may take up to 4 days for some orders to be dispatched, due to the high volumes.
TAXES AND OTHER DUTIES
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. “carmellecosmetics.com” is not required to inform customers of such additional costs and is not required to refund such costs to customer.
*WE CURRENTLY DO NOT SHIP TO:
Angola, Armenia, Australia, Azerbaijan, Belarus, Benin, Botswana, Brazil, Burkina Faso, Burma, Burundi, Cameroon, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, China, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Democratic Republic Of Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Guinea Bissau, Hong Kong, Indonesia, Iran, Ivory Coast, Johnston Island, Kazakhstan, Kenya, Kiribati, KOREA, Kyrgyzstan, Lesotho, Liberia, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte Island, Mexico, Micronesia, Mongolia, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, New Guinea, New Zealand, Niger, Nigeria, Niue, NORTH (North Korea), Palau, Papua, Peru, Reunion Island, Rwanda, Saint Pierre Et Miquelon, Saipan, Samoa, San Marino, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Swaziland, Syria, Tajikistan, Tanzania, The Republic Of Yemen, Togo, Tokelau Islands, Tonga, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican, Wake Islands, Wallis & Futuna, Zaire, Zambia, Zimbabwe.
Unfortunately, we cannot deliver to PO boxes.
RETURNS
Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost.
We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to appear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it’s value will be retracted from your refund.
For returns, please contact us via e-mail: support@carmellecosmetics.com
RETURN OF DAMAGED PRODUCTS
If you received damaged products, please contact us by e-mail: support@carmellecosmetics.com
MORE QUESTIONS?
If you have any questions regarding shipping or returns, please visit the Help section. If you cannot find the answer to your question, please contact our Customer service by e-mail: support@carmellecosmetics.com
