Payments
What methods of payment are accepted?
Currently “carmellecosmetics.com” accepts the following forms of payment: Visa, Visa Electron, MasterCard, Maestro and PayPal.
What to do if my payment is not accepted?
If a payment has been declined due to unknown reason, “carmellecosmetics.com” suggests trying another payment method, however, if such is unavailable, please contact us. “carmellecosmetics.com” reminds that a payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment.
Can I cancel my order?
When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.
Delivery, returns & exchanges
Is it possible to change the delivery address after the order has been placed?
When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including delivery address, once it’s submitted.
However, the address can be changed by notifying the courier who will call you on the delivery date to coordinate the address and time of arrival.
Where do you ship to?
We ship our products to all EU and EEZ countries and many international locations. Please check delivery information here (delivery & returns).
What should I do if my order hasn’t been delivered yet?
Usually your order should reach you within 1-8 business days after receiving payment and processing your order. If you still haven’t received your order after 14 business days, please contact our customer service (Contact US) for assistance.
I have changed my mind and would like to return the product for a refund
Returns are possible for up to 14 days after you’ve received your order. Please see our return policy (delivery & returns).
I have returned an order, where is my refund?
“carmellecosmetics.com” will issue a refund within 14 business days of receiving your returned order in our warehouse.
I have received damaged products. What is your return policy?
If you received damaged products, please contact us right away and we will rectify as quickly as possible. Please contact us by e-mail: carmelle@carmellecosmetics.com
Special offers
How can I find out about your special offers?
To find about our upcoming sales and special offers, please subscribe to our newsletter by entering your e-mail address in the sign-up field below.
